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Customer Feedback

  • Total Feedback:253
  • Excellent Approval Rating:96%
Date:27th August 2014Hotel in Tenerife:TenerifeComment:Found the website clear and full of information,easy to book holiday however i did run into a small problem after I booked it which was highlighted to me via email( issue was with me by the way not goHop.ie),I rang number on email and problem was sorted.This was my first time using this site I will use it again and again I browsed alot of the other sites and trust me when I say this one is the cheapest so folks give it a try you will not be disappointed
Date:26th August 2014Hotel in Cordoba:CordobaComment:I took the option of renting a car for my visit and on the processing section after booking flight and hotels there was a car rental option which was good value.

it stated that this included insurance.

Which it did, but only very limited insurance with very high excess levels, which was not mentioned on the booking page.

also, clearly not mentioned at booking stage was that there would be a further 24 euro 'handling charge' for the car rental- for fuelling and refuelling. These costs increased the car rental from 43 euro to 43 +57 + 24.

the insurance I can understand- though it is still misleading. the 24 euro handling charge is completely misleading and is an unmentioned cost. I was not even aware of this until I was ready to rent the car after QUEUING for 2 hours - so not paying it was not an option at that stage. Even on the booking vouvher the 24 euro extra cost is hidden in small print.

this is disgraceful practice and it significantly damaged my holiday enjoyment and my experience of gohop.ie

this type of manipulation is not acceptable, it is misleading and, in view, as close to theft as you can get.

I am requesting a refund of a minimum of the 24 euro cost.
Date:26th August 2014Hotel in Algarve:AlgarveComment:Very easy to use

 

 


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