Frequently Asked Questions
If you have any questions relating to your booking you might find the answer here ! If you are not happy with any of this information and wish to query things further you can call us on +353 1 2412389 Monday - Friday 09.15 - 17.30 and Saturday 10.00 - 13.00
The fares shown on Gohop.ie are value or saver fares which are usually quite restrictive in regard to changes or refunds. Changes may be restricted, subject to a charge or prohibited altogether according to the fare rules of the airline concerned. If you need to change your booking please contact Gohop.ie at 01-2412389 and we will endeavour to assist you but please be aware that in general, airlines treat changes as a cancellation and a rebooking and the appropriate cancellation changes will apply.
The fares shown on Gohop.ie are value or saver fares which are usually quite restrictive for change or refund. This type of fare will normally carry a significant penalty for cancellations and refunds, which may even be up to a 100% cancellation penalty. Changes may also be restricted, subject to a charge or prohibited altogether, according to route, fare level and airline. If you need to alter your booking prior to ticketing, Gohop.ie will endeavour to assist. Once Gohop.ie has received payment, and a ticket has been issued, any changes will be treated as a cancellation and rebooking, and the cancellation charges as set out by the airline will be payable. You or any member of your party may cancel your reservation at any time prior to departure provided that the cancellation is confirmed in writing by the person who made the original booking or via email from the email address of the person who made the booking. Receipt of said must be acknowledged by a member of the Gohop Team. All tickets returned for refund are subject to a minimum admin charge of €45 per ticket, irrespective of the number of tickets returned. In all cases, unused airline tickets, where reservations are not cancelled prior to departure, are non-refundable.
The person who made the original booking or any member of the party may cancel the reservation at any time prior to the departure date provided that the cancellation is confirmed in writing by the person who made the original booking. All tickets returned for refund are subject to a minimum administration charge of €45 per ticket irrespective of the number of tickets returned. This is in addition to any airline cancellation charges which in some cases may be up to 100% of the airfare paid. In all cases, unused airline tickets were the reservation has not been cancelled prior to departure are non-refundable.
Where a refund is due returned tickets are presented by GoHop.ie to the respective airlines or consolidator for assessment. Refunds will not be paid to you until the funds have been received by GoHop.ie. This usually takes a minimum of 8 to 10 weeks from date of submission. Due to security issues in the case of lost tickets, a refund may take up to 9 months.
You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight then the airline may cancel the reservation / ticket and any subsequent flights booked.
In the unlikely event that a booking has to be cancelled by an airline and no reasonable alternative can be offered a full and prompt refund of the fare paid will be made by the airline. No refund of service fees will be made under any circumstance and no compensation is payable by GoHop.ie.
If you have not received your confirmation email within 4 hours of making a booking or have lost the email, please check your ‘Deleted Items' and 'Junk Mail' folders.
Please contact GoHop.ie at 01-2412389 or email immediately and our agents will be pleased to assist with your enquiry.
GoHop.ie accepts Amex, Laser, Mastercard, Visa, Visa Debit Cards. There is a surcharge for credit card payments highlighted at time of booking. There is no charge on Laser or Debit cards.
The baggage allowance to which you are entitled will vary from airline to airline and between scheduled carriers like KLM, Air France, BA and low cost/no frills airlines such as Aer Lingus or Easyjet.
GoHop.ie charges a service fee that is included in the final price quoted for your reservation. Service fees will not exceed €30 per flight booking.
When you build a travel itinerary using our Flight+Hotel option to combine flight, hotel and / or car arrangements which are individually priced and where you book these items at the same time for one total price then this itinerary is not classified as a package holiday and is not subject to package holiday terms and conditions.
All passengers must provide valid photo identification at check-in for all flights in their itinerary. Names of travellers in the booking must match exactly those in their respective passports. Failure to present valid photo identification matching the names on your reservation will result in your being refused check-in without refund. Expired or damaged forms of photo identification will not be accepted at check-in.
First names and Middle names are printed without a space on airline tickets. This is normal and will not be an issue at check-in.
Infants must be under 2 years old on the return date of travel. If your infant celebrates their 2nd birthday while on holiday, you must book and pay the appropriate child fare. Charges for infants vary depending on the route and length of flight. Infants are not entitled to their own seat and must travel on an adult’s lap. If you require a seat for your infant to sit separately you will need to purchase a child ticket at the appropriate fare. Infants do not always receive a personal baggage allowance, this varies from carrier to carrier.
Children must be between 2 and 11 years old on the return date of travel to qualify for a child fare. If your child celebrates their 12th birthday while on holiday then you must book and pay the appropriate adult fare. Children aged 12 years and older pay the full fare and have their own seat and also have a full baggage allowance.
An infant must be more than 7 days old to travel on an aircraft, for health and safety reasons.
When travelling on an arrangement which includes hotel accommodation, no person under the age of 18 years will be allowed to travel independently. An exception is for Las Vegas where visitors are required to be 21 years old if unaccompanied. The passenger’s age relates to the whole of the period when they are away including the day of return.
A flight described as “Direct” may not necessarily be “Non-Stop”. Please check the flight details of your selected flights prior to confirming the booking to ensure that you are satisfied with the routing and timings.
We recommend that you check in at least 2 hours prior to departure for a short haul flight and at least 3 hours for a long haul flight.
Electronic tickets are stored within the airlines reservation system rather than printed on a traditional ticket paper as previously.
If you are travelling to or via the United States and if you reside in a country that is part of the Visa Waiver Programme (VWP) then you must complete the Electronic System for Travel Authorization (ESTA) form. This electronic form replaces the previous form that has until now been completed on the plane.
Before booking for a passenger with any sort of disability or special need, we would strongly recommend that you contact GoHop.ie 01-2412389 or email and we will discuss how best to meet the passenger's requirements with you.
This is a standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). On check-out, the hotel will usually give the option of paying by cash instead.
All car suppliers have a minimum age for drivers to rent without incurring extra charges. This is normally 25 years of age. Drivers aged between 21 and 24 years will always incur an extra surcharge which is payable locally, is subject to tax and is non-refundable. There are a very few locations that have an upper limit. This can vary from the age of 60 years upwards. If you are over 60 years of age please call GoHop.ie 01-2412389 or email to check eligibility.
It is not always possible to include all taxes on your ticket. In some cases taxes must be paid locally on departure. GoHop.ie will endeavour to advise you of these taxes when accepting payment for your booking. Likewise airlines may introduce surcharges such as fuel etc. If your ticket has not been paid in full and your tickets have been issued it is possible that these surcharges might change and an additional amount may be due.
GoHop.ie strongly recommends that you take out appropriate travel insurance, even if travelling in EEC countries with an E111 form. This should cover as a minimum the costs incurred if you cancel the trip, the cost of emergency medical assistance including repatriation in the event of an accident or illness whilst you are away from home. GoHop.ie will be pleased to provide an insurance quote for you.
If a problem occurs whilst you are travelling you must inform the relevant service provider immediately to allow them to put the matter right. In the event the complaint cannot be resolved at that time you must write within 28 days of your return home to the suppliers customer service department quoting your reservation details and giving all relevant information. You should seek and retain all documents relating to the problem (reports, police information etc) and enclose copies with you letter to customer services.
Star ratings are used to symbolise the over quality, level of service, range of facilities and food standards available at a given hotel property. The criteria within each country will vary depending on the relevant issuing authority in that country and they should not be rlied upon alone to indicate the quality of the accommodation. Star ratings are provided to you for information purposes only and are not a guarantee or warranty of any kind by GoHop.ie.
Yes and car rental agencies will only accept credit cards for securing your deposit at the vehicle pick-up location. The credit card must be in the driver’s name.
Refunds for cancelled accommodation varies from hotel property to property and in some cases where a special rate has been booked no refund is available. In general the following refund conditions apply:
Changes to confirmed bookings are subject to the following conditions per room booking: