Terms and conditions GoHop.ie
Booking Terms and Conditions
Gohop.ie strongly recommends that you print and retain a copy of our Booking Terms and Conditions for future reference. These conditions govern all bookings made with Gohop.ie and by booking on the site you accept these terms and conditions. These terms and conditions supersede any prior Gohop.ie terms and conditions that may have been displayed previously. We may modify, revise or update these terms and conditions at any time by updating this posting. You should visit this page from time to time to review the then current terms and conditions because they are binding on you. When there is more than one traveller in a booking, the person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
Please note that when you build a travel itinerary using our (Flight+Hotel) options to combine together flight, hotel and / or car arrangements which are individually priced and where you book these products at the same time for one total price then this itinerary is NOT classified as a package holiday or subject to package holiday terms and conditions. In these circumstances your contract will be with the relevant third party supplier. Gohop.ie will be acting as agent for the third party and is not subject to the contractual relationship. Transfers are not included when you book two components that include flights and hotel online.
All contracts with Gohop.ie and all the matters arising from these contracts are subject to Irish law and to the exclusive jurisdiction of the courts of Ireland.
Gohop.ie and Gohop.com are registered business names of Travel Management Solutions Limited. The Gohop.ie registered office is located at 38 Pearse Street, Dublin 2, Ireland. The Supplier is any airline, car rental, hotel or hotel chain whose service forms any part of your reservation.
• Currency Issues
• Passport Names
• Changes and Cancellations by you
• Alterations and Cancellations by the Airlines
• Flight Fare Rules
• Hotel Bookings
• Car Hire
• Passports, Visas and Health Requirements.
• Special Requests
• Warranties and Liability
• Insurance Cover
• If Something goes wrong
To secure your booking, full payment is payable to either Travel Management Solutions or Gohop.ie by the payment due date given on your confirmation of reservation or if booked online payment is due immediately. Payment can be made by bank or building society drafts (made payable to Gohop.ie and including details of the passenger names), Laser card, Visa, Access, Amex, MasterCard or cheque. Please note that when payment is made by cheque that Gohop.ie requires at least 5 working days for clearance of the cheque prior to issuing tickets. Gohop.ie cannot accept responsibility for cash sent through the post. Gohop.ie reserves the right to pass on any charges relating to returned cheques and credit card chargebacks.
We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip there will be a booking fee payable per person. All such fees will be shown to you during the course of making your booking.
Please note that Gohop.ie charge a service fee that is included in the final price quoted for your purchase. Service fees for flights will not exceed €50. Service fees for Car Hire will not exceed 50. Service Fees for Hotels will not exceed €50.
Please note for travel with Aer Lingus originating outside the Eurozone, the AerLingus rate of exchange will be applied to the payment on the day of booking. This may vary slightly from that of Gohop.ie.
All passengers must present valid photo identification at check-in for all flights in their itinerary.
Names of travellers in your booking must match exactly those in their passports.
Expired or damaged forms of photo-ID will not be accepted for any flight. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in without refund.
Ensure that your passport is valid for the dates of your travel and any necessary visas are obtained. All travellers including children must be in possession of a valid passport. It is no longer valid for children to be included on their parent’s passport. You should ensure that you travel with your booking confirmations, e-tickets, hotel voucher, car hire voucher and any other travel documentation (including your passport) at all times. We will not be liable for any supplier not providing you with the booked product or service if you do not produce the relevant documentation on request.Credit/Debit card
If your airline tickets are being paid for with a third party credit/debit card we will require written authorisation to be provided by the cardholder prior to making the reservation.
Changes and Cancellations by you
The fares shown on Gohop.ie are value or saver fares which are usually quite restrictive for change or refund. This type of fare will normally carry a significant penalty for cancellations and refunds, which may even be up to a 100% cancellation penalty. Changes may also be restricted, subject to a charge or prohibited altogether, according to route, fare level and airline. If you need to alter your booking prior to ticketing, Gohop.ie will endeavour to assist. Once Gohop.ie has received payment, and a ticket has been issued, any changes will be treated as a cancellation and rebooking, and the cancellation charges as set out by the airline will be payable. You or any member of your party may cancel your reservation at any time prior to departure provided that the cancellation is confirmed in writing by the person who made the original booking or via email from the email address of the person who made the booking. Receipt of said must be acknowledged by a member of the Gohop Team. All tickets returned for refund are subject to a minimum admin charge of €45 per ticket, irrespective of the number of tickets returned. In all cases, unused airline tickets, where reservations are not cancelled prior to departure, are non-refundable.
Tickets are presented to the respective airlines or consolidator for assessment. Refunds will not be paid to you until the funds have been received by Gohop.ie from the relevant airline or consolidator. This usually takes a minimum of 8-10 weeks but in some cases (ie. lost tickets etc.) may take up to 9 months. Lost or mislaid tickets will incur a re-issue fee levied by the airline or if required a new set of tickets will have to be issued at the clients cost. It is always a good idea to keep a copy of your airline ticket, passport and any relevant visas separate from your travel documents. This will help to expedite their reissue if lost or mislaid.
Alterations and Cancellations by the Airlines
In the unlikely event that a booking has to be cancelled by an airline and no reasonable alternative can be offered (i.e. cancellation of particular flight by the airlines or schedule change of more than 18 hours) a full and prompt refund will be made that the airline charge. No refund of service fees will be made under any circumstances and no compensation is payable by Gohop.ie
Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. Gohop.ie is not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights with the airline, 72 hours prior to departure. Gohop.ie is also unable to make any special arrangements for you if your flights are delayed these matters are at the sole discretion of the airline concerned.
Can I use the return portion of my flight ticket, without using the outward?
You are required to use all flight coupons in order of sequence. If you do not travel on the outbound flight then the airline may cancel the reservation / ticket and any subsequent flights booked.
Flight Fare Rules
Each flight has it's own individual fare rules(terms & condition), these can be viewed on the payment page of your booking under the header "Fare Rules" before you book. You must read these before booking, by then placing your booking you agree to the terms of the individual fare. Please note that if more than one condition appears in each section, this means that your itinerary contains more than one fare type; in these cases the most restrictive rules apply.
Gohop.ie cannot be held responsible if your e-ticket or other communications related to your itinerary do not arrive due to an incorrect email address or your ‘junk’ mail settings. You must notify us immediately if you change your email address or contact phone number. It is your responsibility to advise us if you do not receive your e-ticket.Pricing
All offers are subject to availability. Due to yield management policies of airline the fare quoted may change before your booking is ticketed, in which case you will be informed before full payment is accepted. Applicable air fare rules in writing are available on request our help desk.No surcharge will ever be levied for air tickets after your final payment has cleared and tickets have been issued unless you then amend your reservation.
All airlines limit the amount of baggage you are permitted to carry either by weight or on a piece system, In some cases all luggage will be subject to additional charges by the airline, prices can be confirmed directly with the airline.
booking on the Aer Lingus website.
Hotel Booking Conditions
1. Making a Hotel Booking
This website is intended only as an invitation to treat, and is not an offer by us. Any booking made by you shall be deemed to be an offer by you which we may, at our choice, accept. No contract shall exist until full payment is received and the booking is confirmed to you. All rooms and prices on the website are subject to availability.
2. Use of Site
2.1 You may only use the website to make legitimate enquiries or bookings.
2.2 You will not make any speculative, false or fraudulent bookings or any booking in anticipation of demand. If we are reasonably of the opinion that such a booking has been made we shall be entitled to cancel the booking and inform the relevant authorities.
2.4 If you do not give us all of the information that we need, we may not be able to complete your booking.
2.5 Minimum age requirement
Most hotels will require a minimum of one adult to stay in a room (aged 18 or over)
2.6 Credit Card Guarantee
Most Hotels will require a credit card as guarantee upon check in (please note some hotels will not permit a stay at their property without this)
3. Vouchers / Booking Confirmation
3.1 You must present your booking confirmation details to the hotel upon arrival as they are proof of pre-payment.
3.2 It is your responsibility to check the confirmation and ensure that all of the details are correct. Accommodation will only be provided in accordance with the details in the confirmation. Where the details on the confirmation are not correct, you should contact us prior to travel at firstname.lastname@example.org
3.3 It is also your responsibility to ensure the accuracy of the information you input into the enquiry screen before you complete the booking. If you make a mistake, we will try to correct the booking details but provide no guarantee that this will be possible. The cost of the service requested may vary on amendment of the details and if so you will have to pay these in addition. A new confirmation email will be sent to you. If the new details do not suit you, you may cancel your booking in accordance with Section 5 of these Terms.
4. Prices and Payment
Payment for the services requested must be paid in full, by credit or debit card, on-line at the time of booking. We try to stipulate prices accurately and all inclusively, but the prices are subject to change. For example if there are any increases in sales tax or the like, then we reserve the right to pass these on.
5. Cancellation and Amendment
5.1 Cancellations to confirmed bookings are subject to the following conditions per booking:
5.1.1 Cancellations made more than 3 months in advance will incur a service fee charge of €45 in addition any cancellation penalties will apply..
5.1.2 Cancellations made between three months and seven days prior to your stay will incur the charge for the first night's accommodation per room and per hotel. If your booking is for a one night stay only, a one night cancellation charge per room still applies and therefore you will not be entitled to any refund.
5.1.3 Cancellations made within 7 days of your stay will incur full cost and be fully non-refundable.
5.1.4 Where cancellation applies to multiple room bookings the cancellation fees apply for each room booked, whether in one or more hotels.
5.1.5 We shall not be responsible for your transportation to or from the hotel. Cancellation charges will still apply if you are unable to travel to the hotel due to such circumstances.
If Special Conditions appear on your booking this indicated that the booking is fully non refundable. Any amendments or cancellations may incur full charges. Special conditions can be attached to all types of bookings i.e. Hotels, Apartments, Transfers, sightseeing etc.
Some of the cheaper room rates deals are fully non redundable. Typically these conditions apply to bookings that are made in conjunction with a flight. These rates are heavily discounted and as a result have different terms and conditions associated with them.
5.2 Changes to confirmed bookings are subject to the following conditions per room booking:
5.2.1 Changes made within 7 days of your stay will incur the full cost of the booking and therefore you will not be entitled to any refund.
5.2.2 Any other changes will incur a €45.00 administrative charge per booking or relevant currency equivalent, in addition on top of any hotel cancellation fees.
5.3 Busy Periods
5.3.1 These are periods when fairs, exhibitions, conferences etc are taking place at the location where you have chosen accommodation, or when there is a high demand for accommodation. You will be notified at the time of booking, i.e at booking stage, if a busy period operates and that special conditions for cancellation or amendment may apply.
5.3.2 Cancellation at any time of a stay falling within a busy period is not refundable. For dates of stay within the same booking, not falling within the busy period, the standard cancellation and amendment conditions will apply (as set out in Clause 5).
5.3.3 Any amendments to confirmed bookings falling within a busy period will be treated as cancellations and will not be refundable. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.
5.4 All sightseeing tours are non refundable.
6. Star Ratings and quality of Accommodation
The application of star ratings may vary in quality from country to country and should not be relied upon alone to indicate the quality of the accommodation. The type of rooms provided by a hotel (such as single, double,) may also vary from country to country. It is up to you to independently check that the type of the accommodation and services provided by each hotel meet your needs. An example of each room time is outlined below and these are guidelines only.
Accommodation for two adults in a room with two beds. Bed sizes for this room type are usually "twin" or "full" in European hotels and "queen" in American, Asian, and Australian hotels.
Accommodation for two adults in a room with one bed. Alternatively two beds made up as one.
Accommodation for one adult in a room with one bed.
Accommodation for three adults in a room with two or three beds. Bed sizes and arrangements may vary. A Triple room does not guarantee three separate beds. One bed may be a roll-away bed.
Twin room for sole use
Accommodation for one adult in a room with one or two beds. This room type is suitable for accommodation one person only.
Accommodation for four adults in a room with two, three or four beds. Arrangement of beds may vary considerably.
Twin/Double + child
Twin or Double room with an extra bed suitable for a child aged between 2 - 18 years. However, some hotels will not provide a child bed for children over 12 years.
Cot/cradle or crib
Suitable for a child under the age of 2 years. No FacilitiesRooms with no facilities do not have en-suite bathroom or W.C.Needhotel.com does not endorse or recommend any particular hotel, nor will we be necessarily aware of any building work inside or outside the hotel.
7. Accuracy of Information
The hotel information and listings are compiled from information provided by the hotels. We publish such information in good faith, based on the information provided. We have taken reasonable care to ensure that the content of the website including all hotel information and listings are accurate and up-to-date. As such, we cannot be responsible for inaccuracies, errors, omissions or misleading information contained in the hotel listings or information.
In the event of a confirmed booking becoming unavailable, we will endeavour to offer an alternative hotel at an equivalent standard and price in the same general location. If no such alternative is available we shall refund the cost of your original booking with needahotel.com to you. Otherwise you may exercise your right of cancellation as set out above in Clause 5. We will also endeavour to contact you in advance and advise of this unavailability. However, where it is not possible to contact you in advance we shall endeavour to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible.
Any complaint regarding the hotel must be notified to the hotel reception desk or to the relevant hotel representative during your stay at the hotel and the hotel management must be given adequate opportunity to rectify the situation. If you fail to get satisfaction from the hotel please contact us at email@example.com. However we can not guarantee nor do we take responsibility for the standard of accommodation.
10.1 The terms and information contained on the website may change from time to time without notice and therefore each time you make a booking you should check the terms and any relevant information for yourself. Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.
10.2 ALL MATERIALS POSTED ON THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES EXPRESS, IMPLIED OR OTHERWISE HOWSOEVER ARISING.
10.3 TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO LAW, BUT WITHOUT EXCLUDING ANYTHING THAT MAY NOT LAWFULLY BE EXCLUDED IN THE CASE OF CONSUMERS, WE DISCLAIM ALL WARRANTIES INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE.
Please note that the hotels booked by us for you are not exclusive to Gohop.ie. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Gohop.ie does not take any responsibility for hotel content (including images, facility listings, maps and map locations etc) displayed on our website. Hotels may change facilities and property features without prior notice to Gohop.ie and it is the customer’s responsibility to confirm required facilities prior to time of travel.
12 Star Ratings
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Gohop.ie
All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 years and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non-refundable. These fees can range from €10.00 per day in Europe and from $25.00 to $50.00 in the USA. There are a very few locations that have an upper limit. These can vary from the age of 60 years upwards. If you are over 60 years of age please call to check with the rental supplier for eligibility. If you fail to check with us and you are over 60 years of age you may not be given the car.
Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card that has been issued in the driver’s name, other cards are not acceptable. We will not be liable for any compensation or otherwise if you do not have a valid credit card at the time of collecting your car and are refused rental by the supplier.
A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation otherwise if you fail to show a valid driver’s licence to the supplier and are refused rental.
Although our rates are fully inclusive there is always an excess to pay. This means in the event off accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.
Late Return of Your Vehicle
The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.
The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. You should also visually check the vehicle for any damage prior to leaving the pick point. If damage is found that is not indicated on the rental agreement this should be immediately brought to the rental company’s attention. You should avoid returning the vehicle when the rental office is closed. Gohop.ie will not be liable in relation to any breach of this agreement.
Child Safety Seats
Children from their third birthday up to their 12th birthday or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply. Passports, Visas and Health Requirements.
Travellers who use the Gohop.ie web site, assume full responsibility for and hereby release Gohop.ie from any duty of checking or verifying any passport, visa, vaccination or other entry requirements for chosen destinations. Travellers are also fully responsible for verifying all safety and security conditions for each destination. You agree that Gohop.ie is not responsible for any potential risks and hazards associated with travel to destinations listed on Gohop.ie. Without limiting the generality of the foregoing Gohop.ie assumes no responsibility for standards of hygiene, cuisine, sanitation, medical treatment or telecommunications services. Nor is Gohop.ie responsible for any political instability, terrorist activity, war, social or labour unrest, civil disturbances, arbitrary changes in government policies, local laws or customs, climatic conditions, methods of conducting business, military activity or emergency evacuation methods. By embarking on travel arranged through, or utilising information contained on, Gohop.ie, you voluntarily assume the risks associated with such travel.
Passport, visa and health information/requirements
It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information.
It is vital that you ensure that your passport is legible and intact, any sign of damage could result in a refusal of carriage or entry into your country of destination. It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. Please note that specific requirements for specific countries can be complex and subject to change at short notice.
Children will need to hold their own passport if they are to travel abroad.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavour to make the necessary changes to your holiday documentation.
It is important that all travellers to the United States take note of the following:
A visa will be necessary for entry to the United States of America (USA) unless passengers are eligible under the Visa Waiver Program (VWP). The VWP allows holders of full Irish passports who have the right of abode in the Republic of Ireland to complete a Visa Waiver Form. You must ensure that you comply with all USA Government requirements as per the Visa Waiver Form before confirming your booking.
All Irish passport holders, including children, travelling to the USA under the VWP will need their own machine-readable passports (MRP).
If you have a serious communicable disease of public health significance including HIV you are not eligible to travel on the Visa Waiver Program, and must possess a valid visa for entry into the United States.
If you have ever been arrested or convicted for any reason in any country, even if the arrest did not lead to a conviction including driving offences, you may require a visa and should consult the US Embassy directly (details are below).
You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a GP, practice nurse, pharmacist or travel health clinic – ideally at least 8 weeks before you travel.
Gohop.ie shall not be responsible for any damage to or loss of luggage or personal items. Gohop.ie strongly recommends the purchase of travel insurance. All incidents of damaged, lost or stolen luggage should be reported in writing directly to your insurance company. Note that all airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. In some cases all luggage will be subject to additional charges by the airline, prices can be confirmed directly with the airline.
NOTE Aer Lingus Baggage : Please note for bookings made soley on Aer Lingus no baggage is included in the price quoted. On complettion of your reservation you can add baggage to your booking on the Aer Lingus website.
It is your responsibility to ensure that you do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all airline employees and Gohop.ie have the right to terminate arrangements made on your behalf, in which case Gohop.ie's responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expense you may incur as a result. Further, you will be liable to reimburse Gohop.ie for any expenses whatsoever it incurs as a result of your behaviour.
If you have any special requests, these will be passed on to the relevant airline but cannot be guaranteed by Gohop.ie.
It is not always possible to include all taxes on your ticket - in some cases certain taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable. Gohop.ie will endeavour to advise you of these taxes when accepting payment for your booking.
We strongly recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip, the cost of emergency medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad and it is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. It is your responsibility to comply with the insurance company’s requirements and your duty to disclose to the insurance company all relevant information e.g. pre-existing illnesses.
Warranties and Liability
Gohop.ie shall have no liability to the client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the client. Gohop.ie shall not be liable to the client or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of Gohop.ie obligations in relation to the specified services, if the delay or failure was due to any cause beyond Gohop.ie's reasonable control (including, without limitation, as a result of any action or omission by any consolidator and/or airline).
Gohop.ie makes no warranty that the service will meet your requirements, or that the service will be uninterrupted or error free.
Gohop shall not be held liable for any direct, indirect, special or consequential damages, resulting from the use or inability to use the service. Users of our service must be aware that web and computer problems beyond Gohop.ie's control may occasionally occur. We do not guarantee that the service provided by this website will be uninterrupted. Supplier's Conditions
Please note that, as between you and any of the airlines whose service form part of your booking, the suppliers' standard terms and conditions will apply. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.
If something goes wrong
If a problem occurs whilst you are travelling, you must inform the relevant service supplier immediately so that the matter can be put right. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the supplier’s customer services department quoting your reservation details and giving all relevant information. Failure to take these steps will hinder the supplier’s ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least substantially reduced.
Please note that this section does not apply to low cost flights. If a problem occurs with a low cost flight you should inform the airline as your contract is with the airline.
The information (including personal information such as special needs, dietary or religious requirements, itinerary, addresses of accommodation where you will be staying during your trip) which you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements, such as public authorities, customers or immigration if required by them or is required by law. Your information may also be passed on to security or credit checking companies. If you are travelling to the United States this information will be provided to the US Customs and Border Protection and possibly other authorities for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Areas controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers and authorities, whether in the EEA or not we will be unable to provide your booking. In making this booking you consent to this information being passed on to the relevant persons.