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Customer Feedback

  • Total Feedback:4549
  • Excellent Approval Rating:97%
Date:04th January 2017Hotel/Flight Booking:CENTRAL LONDON-LONDON ALL AIRPORTS Comment:Very easy and simple to use. All the work is done for you
Date:02nd January 2017Hotel in The Strip:THE STRIP Comment:Gohop has an excellent service, customer representatives where extremely helpful.. Upon payment all itenary was sent immediately , thier service was straight forward and easy to use.. Transfers where all on time. We flew to vegas from dublin with one stop off in Toronto unfortunate the stop overs where quite long and the f
Date:26th December 2016Holiday to Gothenburg Sweden:SWEDEN Comment:Brillaint, Sue has always provided great service
Date:05th December 2016Holiday to Havana Cuba..:CUBA Comment:Everything went as planed no delays
Date:01st December 2016Holiday to Las Vegas United States..:UNITED STATES Comment:Go hop specifically Jodie Geoghegan were great to deal with, made the whole booking process very simply. Very quick to respond to queries.
Date:30th November 2016Holiday to Melbourne Australia..:AUSTRALIA Comment:great customer relations over the phone very happy with the way they dealt with my booking as i had to change it and would recommend them to my friends
Date:25th November 2016Holiday to Lima Peru..:PERU Comment:Very well organised and co-ordinated. Condor Travel representatives met us at every transfer point very efficiently. Reliable, helpful and pleasant.
Date:23rd November 2016Holiday to Grand Cayman Cayman Islands..:CAYMAN ISLANDS Comment:Booking completed very promptly and efficiently No problems encountered.
Date:22nd November 2016Holiday to Nashville United States..:UNITED STATES Comment:Great professional service
Date:22nd November 2016Holiday to Phuket Thailand..:THAILAND Comment:We got everything we asked for and wanted in a honeymoon. The staff were so helpful and professional to deal with.
Date:21st November 2016Holiday to New York Jfk United States..:UNITED STATES Comment:Customer was exelent anytime I rang it was so easy for me to book my holiday
Date:18th November 2016Holiday to Male Maldives..:MALDIVES Comment:All of them have been really quick on coming back with updated quotations and prices.
Date:17th November 2016Summer Sun to Izmir Turkey..:TURKEY Comment:I had a great experience with sales team the lady that was dealing with me was very good at exactly what i need for my family i felt she understood what i needed.
Date:16th November 2016Holiday to New York Jfk United States..:UNITED STATES Comment:This was my first time dealing with a travel agent as we were going to America and we were unsure of what to book, where to stay or what to visit and the service which Orla provided was second to none. She went above and beyond her duties for us. I would definitely recommend GoHop to my friends.
Date:16th November 2016Tailor-Made Hol to Cape Town South Africa..:SOUTH AFRICA Comment:Excellent customer service, always prompt responses and we had an amazing honeymoon and felt we achieved great value for money.
Date:14th November 2016Holiday to San Francisco United States..:UNITED STATES Comment:Personable. Super helpful and responsive.
Date:14th November 2016Flight to Shenzhen:SHENZHEN Comment:Warning messages after booking saying flights were not confirmed and not to book again. Thisade the experiemxe a poor one as we needed to be sure the flights were secured and this didn't happen til a few hours later.
Date:14th November 2016Flight to Washington:WASHINGTON Comment:Web Site easy to navigate. Display of relevant information on Visas etc. very informative.
Date:14th November 2016Holiday to Phuket Thailand..:THAILAND Comment:No further comment.
Date:14th November 2016Hotel in Reunion:REUNION Comment:Very good choices at a fingertip, almost too many choices!
Date:14th November 2016Flight to Chicago O`Hare:CHICAGO O`HARE Comment:great site, cheaper than i could find anywhere else
Date:13th November 2016Hotel in Salou:SALOU Comment:Very promt service when sorting out a problem with booking would use again
Date:13th November 2016Holiday to New York United States..:UNITED STATES Comment:Jennifer in Go Hop was brilliant help
Date:13th November 2016Holiday to Punta Cana Dominican Republic..:DOMINICAN REPUBLIC Comment:We had a very easy, hassle free booking experience with highly recomended
Date:12th November 2016Flight/Hotel Booking:TORONTO-TORONTO Comment:spoke to Deborah,polite,helpful and got sorted out,will be back again p.g.
Date:11th November 2016Hotel in Magaluf:MAGALUF Comment:Very helpful and accommodating
Date:10th November 2016Flight to Bangkok:BANGKOK Comment:I have booked before with u in pearse street v.good people service and ur website
Date:09th November 2016Holiday to Dubai United Arab Emirates..:UNITED ARAB EMIRATES Comment:Excellent customer service from Gohop😊
Date:09th November 2016Tailor-Made Hol to Port Elizabeth South Africa..:SOUTH AFRICA Comment:Andre replied very promptly to all emails with clear answers, he was always very helpful. Perhaps one recommendation would be to also provide a second itinerary offering slight differences. We booked this as our honeymoon and while both completing post graduate diplomas. This combined with planning a wedding meant we didn't research the trip as we would normally do (this was our first time using an agent and we have travelled extensively). In hindsight we would have skipped a lot of the garden route as it offered activities we have done before. there was a bit too much moving for a honeymoon, if an alternative to some of the garden route had been made we would definitely have considered it. i.e more time in Cape Town incl. a stay in the wine lands, Safari and beach.
Date:09th November 2016Hotel in Nerja:NERJA Comment:Fantastic service!
Date:08th November 2016Flight to Guangzhou:GUANGZHOU Comment:usually book flights throu gohop.
easy to use.
might be helpful if you could see prices for the return dates surrounding your chosen return date on the page, just as you can see the different prices for the days surrounding your chosen outgoing date.
Date:08th November 2016Holiday to Goa India..:INDIA Comment:Staff were always helpful with any queries i had.
Date:08th November 2016Flight to Las Vegas:LAS VEGAS Comment:Have used Gohop on numerous occasion always found it great value and the fact it's an Irish company where you can ring up and physically talk to a member of staff in relation to any enquiry you might have is an added bonus. Always found the staff most helpful and easy to deal with
Date:08th November 2016Hotel/Flight Booking:PRAGUE-PRAGUE Comment:Although I had some issues with the bookings the staff at Go Hop were so helpful in
Helping me resolve the problem! So thank you.
Date:08th November 2016Flight to Mexico City:MEXICO CITY Comment:Easy to use
Date:07th November 2016Holiday to Brisbane Australia..:AUSTRALIA Comment:excellent personalised service everything as requested.
Date:07th November 2016Hotel/Flight Booking:PLAYA DE LAS AMERICAS-TENERIFE Comment:very good. Easy to access the website and staff very helpful.
Date:07th November 2016Flight to Phoenix:PHOENIX Comment:Easy web site v fast just excellent
Date:07th November 2016Holiday to Havana Cuba..:CUBA Comment:Dave Green was absolutely brilliant to deal with - very patient. We were looking at a number of dates for our trip & whatever the query to Dave, he responded in a very prompt & friendly manner.
Date:07th November 2016Flight to Las Vegas:LAS VEGAS Comment:Very important to be reassured when booking online that the agent is bonded, regulated etc. I could have booked elsewhere but I wasn't sure the other sites were safe! Seat selection would be great too, if possible!
Date:06th November 2016Holiday to Beijing Capital China..:CHINA Comment:GoHop (Mary Dargan) found me positively the best way of getting from Dublin to Beijing and back.
Date:06th November 2016Flight to Melbourne:MELBOURNE Comment:I have been using since many for their fantastic price offers. Customer service has always impeccable and very helpful.
Date:05th November 2016Flight to Taipei Shek:TAIPEI SHEK Comment:good service
Date:05th November 2016Flight Booking:NEW YORK ALL AIRPORTS Comment:My booking wasn't confirmed immediately but an agent called me the following to confirm it whic I appreciated. It made up for the slow confirmation.
Date:04th November 2016Tailor-Made Hol to Port Elizabeth South Africa..:SOUTH AFRICA Comment:Found the advice and suggestions of Andre excellent. He was very helpful and his local knowledge was invaluable.
Date:03rd November 2016Hotel in Budapest:BUDAPEST Comment:Didn't understand one or two things range costumer care and got all the information I wasn't sure about absolutely fabulous customer service highly recommend them
Date:03rd November 2016Hotel in Krakow:KRAKOW Comment:Excellent
Date:03rd November 2016Hotel/Flight Booking:ALGARVE-FARO Comment:Top class service
Date:02nd November 2016Hotel in Tenerife:TENERIFE Comment:very good and fast
Date:02nd November 2016Hotel in Puerto Del Carmen:PUERTO DEL CARMEN Comment:very good company & service used gohop 2 times grate and very cheap will use all the time thanks
Date:01st November 2016Hotel in Edinburgh:EDINBURGH Comment:quick ,good value and easy to book.
Date:01st November 2016Holiday to New York Jfk United States..:UNITED STATES Comment:Orla Tooher in the Dublin office is always very accommodating in looking at different options as I am travelling on business. She is very prompt with options and very efficient.
Date:31st October 2016Holiday to Dublin Ireland..:IRELAND Comment:I reserved tickets with Mary Dargan whom I found exceptionally helpful, professional and will certainly return to with my next booking request.
Date:31st October 2016Flight to Adelaide:ADELAIDE Comment:I thought your service was excellent fast and efficient would definitely recommend go hop to my family and friends
Date:30th October 2016Holiday to Kahului United States..:UNITED STATES Comment:I dealt with Jennifer and everything was so well explained, she was quick to respond and very helpful
Date:29th October 2016Hotel in Las Vegas:LAS VEGAS Comment:Was quick and efficient
Date:28th October 2016Hotel/Flight Booking:ALBUFEIRA-FARO Comment:Very easy person to talk to
Date:28th October 2016Hotel in Puerto Del Carmen:PUERTO DEL CARMEN Comment:Excellent company
Using them for years now great prices
A joy to use.
Date:26th October 2016Holiday to Lagos Nigeria..:NIGERIA Comment:your staff attends to me in best manner and great customer services she did not waste my time at all thanks to her
Date:25th October 2016Holiday to Reus Spain..:SPAIN Comment:Great service . Lovely people
Date:25th October 2016Flight to New Delhi:NEW DELHI Comment:The gohop website is totally user friendly and prices for both flight and hotel are always good, in my experience. I have rang the office on a few occasions and ringing response time is quick and the staff are always informative and very pleasant - hence, I return again and again!
Date:25th October 2016Tailor-Made Hol to Port Elizabeth South Africa..:SOUTH AFRICA Comment:Everything was exactly as go hop promised
Date:25th October 2016Holiday to Cochin India..:INDIA Comment:All very efficient and friendly service. Orla was excellent and very easy to deal with.
Date:25th October 2016Holiday to Nairobi Kenya..:KENYA Comment:Excellent communications from Gohop & very flexible when making booking. Catered well for my requests.
Date:25th October 2016Holiday to Charlotte United States..:UNITED STATES Comment:agent was excellent, came back with a myriad of options and prices for service!
Date:25th October 2016Holiday to Abuja Nigeria..:NIGERIA Comment:simple process
Date:25th October 2016Flight to Pretoria Wonderboom:PRETORIA WONDERBOOM Comment:I think this website is the best ever and I would like all the people around the world to book their tickets of fights on this website
Date:23rd October 2016Holiday to Phuket Thailand..:THAILAND Comment:No issues whatsoever
Date:22nd October 2016Flight to Athens:ATHENS Comment:great service from a great travel-agent
Date:22nd October 2016Holiday to Bangkok Thailand..:THAILAND Comment:Brilliant
Date:22nd October 2016Flight to Izmir:IZMIR Comment:I had an excellent flight,, and well catered for
Date:22nd October 2016Hotel in Costa Del Sol:COSTA DEL SOL Comment:Very good, great service, helpful, S Tully
Date:22nd October 2016Flight Booking:ORLANDO Comment:Very helpful on the phone and easy to navigate website
Date:22nd October 2016Hotel in Algarve:ALGARVE Comment:excellant service provided.great transport and lovely drivers. it was certainly worth paying a little bit extra to have private transport.well done everyone a no delay ,good trip.
Date:22nd October 2016Flight to Dublin:DUBLIN Comment:Uk
Date:21st October 2016Hotel/Flight Booking:BENIDORM-ALICANTE Comment:I was dealing with Jodie who was excellent it was great to be helped along the way in booking my holiday she was very efficient and pleasent and couldn't do enough to help brilliant.
Date:21st October 2016Holiday to Buenos Aires Argentina..:ARGENTINA Comment:Michael and Clare were very helpful arranging this trip for us.
Date:21st October 2016Flight to Perth:PERTH Comment:Very difficult to get talking to staff via telephone. Leave waiting for def 10 mins and then got cut off when I was put on hold again.
Date:21st October 2016Holiday to Johannesburg South Africa..:SOUTH AFRICA Comment:My journey consisted of four legs; the first with Aer Lingus and the other three with British Airways. When I wanted to book an extra piece of luggage in advance, British Airways could not help me, because the first leg was with Aer LIngus. Aer Lingus could not help me, because the booking was made with British Airways. could not help either. Luckily, we had nice people at Dublin Airport assisting us.
Date:20th October 2016Hotel in Boston:BOSTON Comment:easy to use and very helpful staff on the telephone line when i spoke to them
Date:20th October 2016Flight to Genoa:GENOA Comment:The website did exactly what I wanted it to - book flights from one city to another where there were no direct flights, providing the information in easy to follow sections, where I could compare price vs total length of time vs amount of time between each flight. However, it could not let me book baggage or book seats which I found odd. I rang the office and they said I had to ring KLM. KLM said I had to ring Aer Lingus as they were KLM flights but actually flown by Aer Lingus. Aer Lingus said the flights weren't booked through their website so they couldn't do anything. In the end Aer Lingus didn't charge for the baggage which was nice but Alitalia charged €70 for the return flights which was quite steep.
Date:20th October 2016Flight to Cincinnati:CINCINNATI Comment:Very efficient service from Jodie.
Date:20th October 2016Hotel in Gran Canaria:GRAN CANARIA Comment:I delt with Jodie and found her to be so infofmative and helpfull I was very very pleased with my experience
Date:20th October 2016Hotel/Flight Booking:LAS VEGAS-LAS VEGAS Comment:Really good experience, easy site to use and customer service was excellent.
Date:20th October 2016Holiday to Paris C.d Gaulle France..:FRANCE Comment:Jodie was extremely helpful in helping me with our holiday in disneyland paris recently.
Date:19th October 2016Holiday to Cancun Mexico..:MEXICO Comment:Delighted we booked through it was great. Stress free as Becci Franklin looked after everything for us from beginning to end and sent us to a destination in Mexico that was fantastic... would recommend to everybody
Date:19th October 2016Hotel in Lanzarote:LANZAROTE Comment:Excellent website facility - do we have a rep in Lanzarote?
Date:19th October 2016Hotel in Gran Canaria:GRAN CANARIA Comment:It was easy to use. My suggestion you could do as well with flexible date.
Date:18th October 2016Hotel in Prague:PRAGUE Comment:I found that making the booking with Gohop was very straightforward - thank you.
Date:18th October 2016Hotel in Marrakech:MARRAKECH Comment:Great prices and when I had to phone great customer service. This is my fist time booking with you but it won't be the last 😍😊😄
Date:17th October 2016Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA Comment:The booking engine needs to be improved. The option for 'direct flight' should be the default option (who wants a 10 hour, 2 stopover flight to the Canaries?!) there should also be more search options and better filters. Check out what have, their search filters are great.
Date:17th October 2016Flight Booking:DUBLIN Comment:hi i find the company very helpful and courtous keep up the good work
Date:17th October 2016Flight to Barbados:BARBADOS Comment:I find your service excellent to date. I have purchased flights for my family to South Africa for end of November and your rep Andre Migliriani (probably incorrectly spelt) was AMAZING... So helpful full of great tips for touring Cape Town. He also was great with organising our seats with British Airways, as we have two small kids he made a real effort to make sure we got the basinet for our baby. Thanks again gohop.

Victoria Heaton
Date:17th October 2016Holiday to Las Vegas United States..:UNITED STATES Comment:Jennifer booked us, it was so easy to get a quote and book it at a later time. She was so helpful and made everything so easy for us.
Date:17th October 2016Holiday to Santiago Chile..:CHILE Comment:Fantastic experience and all arrangements went very smoothly.
Date:16th October 2016Hotel in Costa Del Sol:COSTA DEL SOL Comment:very efficient and informative booking
Date:16th October 2016Hotel in Fuerteventura:FUERTEVENTURA Comment:Being booking with gohop for past couple of years now, Never had a problem, Site easy to use, Keep up the good work.
Date:16th October 2016Holiday to Chicago O Hare United States..:UNITED STATES Comment:Very helpful n informat
Date:16th October 2016Hotel in Playa Blanca:PLAYA BLANCA Comment:Go hop is an incredibale eay site to use and there is no confusion I feel.
Date:15th October 2016Tailor-Made Hol to Cape Town South Africa..:SOUTH AFRICA Comment:A very easy uncomplicated service where the Go-hop member of staff listened to what we wanted, made sensible suggestions (based on their own personal experience) and then got flights and accommodation booked with minimal hassle. Great service.