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Customer Feedback

  • Total Feedback: 4,628
  • Excellent Approval Rating: 97.00%
Date:01st March 2017Hotel/Flight Booking:KRAKOW-KRAKOW +Comment:Get web site easy to use great value Just one bad thing you can't choose your room. Etc I booked and it came back two single beds. And we would like a double.
Date:01st March 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE +Comment:It was easy to book my holiday , but the price went up minutes before before booking only to go down next day which i found a little anoying
Date:01st March 2017Hotel/Flight Booking:PLAYA DEL INGLES-GRAN CANARIA ++Comment:The service was brilliant thanks to Joanne she talked me through details which was a great help
Date:28th February 2017Hotel/Flight Booking:BENIDORM-ALICANTE ++Comment:extremely helpful and quick
Date:26th February 2017Flight Booking:DAVAO INTERNATIONAL +Comment:Site was easy to navigate. Price comparison per day was very handy.
Date:26th February 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE ++Comment:efficient
pleasant staff -who understood my needs!
Date:24th February 2017Hotel/Flight Booking:COSTA DEL SOL-MALAGA ++Comment:It was very simple to book with go hop & the information was very good & easy to follow.
Date:24th February 2017Hotel/Flight Booking:MATAGORDA-LANZAROTE ++Comment:Booked a holiday online after office hours. There was a technical problem but it was resolved early the following morning.
Date:23rd February 2017Hotel/Flight Booking:COSTA BLANCA-ALICANTE ++Comment:It was so easy to find good deals and easy to use the website
Date:22nd February 2017Flight Booking:BANGKOK ++Comment:Easy process, confirmation emails received straight away. All good so far.
Date:22nd February 2017Flight Booking:HO CHI MINH -Comment:New credit card charge not good. Trailfinders do not charge
Date:20th February 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:Great easy service to use
Date:20th February 2017Flight Booking:JOHANNESBURG +Comment:Transaction completed with no problems.
Date:20th February 2017Flight Booking:MANILA NINOY INTL ++Comment:Really smooth transaction, and best of all fantastic price. I will most definitely be using GoHop again.
Date:18th February 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:The site was very easy to use and the price was amazing. Will book again no problem I am printing out the documents now Thanks for everything.
Date:17th February 2017Hotel/Flight Booking:VILAMOURA-FARO ++Comment:Rachel Tracy I found extremely good. Got me the best deal and will go to her again and will recommend her to my friends. A very pleasant girl .
Date:17th February 2017Flight Booking:SYDNEY ++Comment:So far everything is fine got confirmation by email shortly after booking.
Date:16th February 2017Hotel/Flight Booking:COSTA DEL SOL-MALAGA ++Comment:Not being very computer literate I made a mistake in typing my booking and I contacted the help team who instantly rectified the thanks in particular to Rachel she is a STAR.
Date:15th February 2017Hotel/Flight Booking:MALAGA-MALAGA ++Comment:Looots of options,and very cheap !
Date:14th February 2017Hotel Booking:DUBAI +Comment:Great price, great service
Date:14th February 2017Flight Booking:ORLANDO ++Comment:I thought it was a very fast quick and efficient. No problems.
Date:14th February 2017Hotel/Flight Booking:PRAIA DA ROCHA-FARO ++Comment:There was a problem with my original booking but Rachel helped me out. She was very fast with her replies to my questions and got me sorted quickly, professionally and with zero stress to me
Date:13th February 2017Hotel/Flight Booking:GRAN CANARIA-GRAN CANARIA -Comment:When I selected a holiday and went to purchase, I was notified on a number of occasions that some 3rd party element had failed. This occurred on 6 occasions between 19:30 on Saturday 11th to 00:10 on Sunday 12th. I checked the Aer Lingus web site for flight availability, but it seemed OK. Happily, for ourselves and for GoHop it finally worked shortly after mid night, so we are looking forward to our holiday. Regards, Brian
Date:10th February 2017Hotel/Flight Booking:THE STRIP-LAS VEGAS ++Comment:Great Prices, Great service and Great staff who are full of information and are great at trying to get you the best deal around.
Date:10th February 2017Flight Booking:DUBLIN +Comment:Website easy to use - quick and efficient
Date:09th February 2017Hotel/Flight Booking:PLAYA DE LAS AMERICAS-TENERIFE ++Comment:so quick easy and efficient to book holiday congrats excellent site
Date:09th February 2017Flight/Hotel Booking:LANZAROTE-LANZAROTE +Comment:Efficient and friendly. 5 stars not warranted because Travel 55 voucher €50 from our last holiday not allowed.
Date:08th February 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:did not know about Go till this week a nd was able to book my holiday no problem. I have now put Go Hop .ie the top of my list for booking holidays
Date:08th February 2017Flight Booking:PHILADELPHIA ++Comment:Good price and is guaranteed I feel safe booking through gohop.
Date:07th February 2017Flight Booking:SEATTLE ++Comment:Needed a specific itinerary, but it wasn't available at a good price. Becky helped me twice, very efficiently, before I reverted to plan A.
Date:07th February 2017Flight Booking:DUBAI --Comment:Extremely bad experience.Was robed by you. Booked the tickets in evening and on the fly back ticket put the wrong date- noticed straight away.Tried to ring the company to fix it- no luck(find out later that can only reach you on working hours) so rang back in the morning(which was about 12 hours after booking) and was told about crazy penalty and changing fee!!!!!! so requested to cancel my trip all together because couldn't afford you crazy penalties.Was told it is not possible too!!!! was extremely disappointed and angry and ended up buying new tickets with other company(budgetAir) to come back home.... So yes,i felt like robed by you and will never ever use your company again- will tell everyone i know too...
Date:06th February 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE +Comment:Good web site, thanks. Having information about the resort and accommodation at your fingertips was great.
Four starts means that I have some reservations. :
1) No overview of when flights go or when is cheapest, you keep having to change the exact search criteria and search again. The web site does a much better job of helping to refine rough search criteria. Eg we wanted somewhere cheap in the sun around Easter for a week or two but gohop needed exact flight dates and location and for instance no indication that leaving one day earlier would be a lot cheaper.
2) Bug in the checkout - web site sullenly said all four of the travelers had the wrong age vs date-of-birth for the insurance, which was not the case. When I tried to amend the details, it doubled up the number of passengers - had to start gain.
3) First payment card was declined, nothing to do with the website, But - to try another card we had to start from scratch again rather than just supply different card details.
Date:05th February 2017Hotel Booking:SLIEMA ++Comment:customer friendly website prompt confirmation no complaints would definately recommend to friends
Date:04th February 2017Hotel/Flight Booking:MEXICO CANCUN REGION-CANCUN ++Comment:Very helpful with the accommodation and flights for a family of 5.
Date:04th February 2017Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:Easy to book and an excellent price.
Date:04th February 2017Hotel/Flight Booking:CENTRAL BARCELONA-BARCELONA ++Comment:Very good and straightforward booking process. No hidden charges at all.
Date:03rd February 2017Hotel/Flight Booking:PUERTO DE LA CRUZ-TENERIFE ++Comment:Hi GoHop are brilliant to book a holiday with. Great easy site to use & great value for money . Would recommend them to anybody booking a holiday.
Date:03rd February 2017Hotel/Flight Booking:ALBUFEIRA-FARO +Comment:I found gohop very very good and trust worthy😊so happy I used them
Date:03rd February 2017Hotel/Flight Booking:VIAREGGIO-PISA ++Comment:Excellent service
Date:02nd February 2017Flight Booking:LANZAROTE ++Comment:Quick and easy to book.
Date:02nd February 2017Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA ++Comment:service very good ,easy use.not complicated like other sites.
Date:01st February 2017Hotel/Flight Booking:ROME-ROME ALL AIRPORTS ++Comment:Great service used you's loads of times and plan on it again in the future
Date:01st February 2017Hotel Booking:ORLANDO ++Comment:You really can't fault the experience, select the dates you want, tell them where and select from the great really is that easy, this is not the first time nor will it be the last. Sometimes I think they know exactly what we're looking for, yes it is that good.
Date:31st January 2017Hotel/Flight Booking:LOS CRISTIANOS-TENERIFE +Comment:It was easy to navigate
Date:31st January 2017Flight Booking:VENICE +Comment:I thought it all went well until it came to the 'luggage' section. This i found confusing and booked in 2 suitcases instead of one and I have no idea if this can be changed.
Date:31st January 2017Hotel/Flight Booking:MAGALUF-PALMA +Comment:easy to use website with good options and fast results
Date:30th January 2017Hotel/Flight Booking:CALETA DE FUSTE-FUERTEVENTURA ++Comment:always a great help but extra helpful this time fixed my mistake asap
Date:30th January 2017Hotel/Flight Booking:TENERIFE-TENERIFE ++Comment:So helpful everything done will definatly go with go hop again
Date:30th January 2017Hotel/Flight Booking:FUENGIROLA-MALAGA +Comment:V.g. customer service.
Date:29th January 2017Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA ++Comment:I dealt with Orla. She was very professional & went out of her way to help us with our choices. I would recommend her highly & will give her details to family & friends. Will book future holidays with Orla again.
Date:29th January 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:Very good. Very helpful
Date:29th January 2017Hotel/Flight Booking:LOS CRISTIANOS-TENERIFE ++Comment:Very helpful great services

Many thanks
Andrea Connolly
Date:28th January 2017Hotel/Flight Booking:KUSADASI-IZMIR +Comment:verysatisfactory
Date:28th January 2017Flight Booking:LOS ANGELES ++Comment:Thought it was very good & Deborah checked to see if by taking flight day later I could save money, good idea it saved me €30. Very helpful in explaining US visa application process.
Date:28th January 2017Winter Sun to Agadir Morocco ++Comment:I was delighted with all aspects of service provided
Date:27th January 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:Many Thanks to Orla in head office, she helped me complete booking when I ran into difficulty.
Date:27th January 2017Hotel/Flight Booking:PLAYA DE LAS AMERICAS-TENERIFE ++Comment:Very easy to use your website will be using it in future
Date:27th January 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:Great easy to do not like other sites will look it up again thanks
Date:27th January 2017Flight Booking:VANCOUVER +Comment:Early days yet, but it all seemed to fall into place OK. The website and search mechanism was good.
Date:26th January 2017Hotel/Flight Booking:PLAYA DE LAS AMERICAS-TENERIFE ++Comment:It is so easy 2 use great variety of places to go.... can't complain about them at the moment. ..
Date:26th January 2017Flight Booking:HANOI ++Comment:Customer service very helpful - I'd booked the wrong return flights & they changed them no bother.
Date:26th January 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:Just love booking holidays with GOHOP.IE .. never had any problems and love to checke your late availability holiday's . I got many a great and enjoyable holidays when booking with Gohop. i.e THANK YOU !
Date:26th January 2017Flight Booking:DURBAN ++Comment:I always book with always very easy to use and the best prices. Thanks for a great service.
Date:26th January 2017Hotel/Flight Booking:MONTECHORO-FARO ++Comment:As always so easy to use the website from start to finish a credit to gohop. I haven't had any direct dealings with staff by phone but I know that if I had to they'd be very helpful as always
Date:26th January 2017Hotel/Flight Booking:TORREMOLINOS-MALAGA ++Comment:All very good will definitely use again
Date:26th January 2017Flight Booking:KOH SAMUI +Comment:EASY TO USE SITE
Date:26th January 2017Flight Booking:SAN FRANCISCO ++Comment:Easy site to navigate, very well laid out. Great comparisons and choice.
Date:26th January 2017Hotel/Flight Booking:BENALMADENA-MALAGA ++Comment:Your staff are very helpful and patient
Date:26th January 2017Hotel/Flight Booking:ALVOR-FARO +Comment:Fine, waiting for amendment to Aer Lingus booking, i.e., wheelchair assistance,
spoke to you on Tuesday last about this, presume we will receive an amended
booking from AL showing this, which we need to show when getting w/chair,
(to ramp only).


john Manning
Date:26th January 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE +Comment:Prices are good but the first price you see is not the actual price,
Date:26th January 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE +Comment:very easy to use with lots of choices
Date:26th January 2017Hotel/Flight Booking:ALGARVE-FARO +Comment:Very good
Date:26th January 2017Hotel/Flight Booking:MALTA-MALTA ++Comment:Racheal was the lady and I mean lady who helped me with my booking She was out of this world Pure Class and I cant wait to book a hoilday again so with her
Date:26th January 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE +Comment:Easy to use,easy to understand and easy to finalise and great value
Date:26th January 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE ++Comment:Easy to use website, great service. Have used before and will definately use again.
Date:26th January 2017Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:Brilliant dealt with orla in Dublin for the third time
Date:26th January 2017Hotel/Flight Booking:DISNEYLAND RESORT PARIS-PARIS CHARLES DE GAULLE ++Comment:Easy process from start to finish! Great prices, great site, and the customer service seems to be great as well from the minimal experience I've had with them - got back to me very quickly and answered my questions and reassured me.
Date:23rd January 2017Holiday to Mumbai India ++Comment:We used Gohop as we wanted to book flights to travel within 4 days traveling to Goa in India flying out on St Stephens Day .The service was super and the 3 flights all connected perfectly .I will definitely use them again.
Date:23rd January 2017Holiday to Cape Town South Africa ++Comment:Great service; very helpful staff
Date:04th January 2017Hotel/Flight Booking:CENTRAL LONDON-LONDON ALL AIRPORTS ++Comment:Very easy and simple to use. All the work is done for you
Date:02nd January 2017Hotel in The Strip ++Comment:Gohop has an excellent service, customer representatives where extremely helpful.. Upon payment all itenary was sent immediately , thier service was straight forward and easy to use.. Transfers where all on time. We flew to vegas from dublin with one stop off in Toronto unfortunate the stop overs where quite long and the f
Date:26th December 2016Holiday to Gothenburg Sweden ++Comment:Brillaint, Sue has always provided great service
Date:05th December 2016Holiday to Havana Cuba.. ++Comment:Everything went as planed no delays
Date:01st December 2016Holiday to Las Vegas United States.. ++Comment:Go hop specifically Jodie Geoghegan were great to deal with, made the whole booking process very simply. Very quick to respond to queries.
Date:30th November 2016Holiday to Melbourne Australia.. ++Comment:great customer relations over the phone very happy with the way they dealt with my booking as i had to change it and would recommend them to my friends
Date:25th November 2016Holiday to Lima Peru.. +Comment:Very well organised and co-ordinated. Condor Travel representatives met us at every transfer point very efficiently. Reliable, helpful and pleasant.
Date:23rd November 2016Holiday to Grand Cayman Cayman Islands.. ++Comment:Booking completed very promptly and efficiently No problems encountered.
Date:22nd November 2016Holiday to Nashville United States.. ++Comment:Great professional service
Date:22nd November 2016Holiday to Phuket Thailand.. ++Comment:We got everything we asked for and wanted in a honeymoon. The staff were so helpful and professional to deal with.
Date:21st November 2016Holiday to New York Jfk United States.. ++Comment:Customer was exelent anytime I rang it was so easy for me to book my holiday
Date:18th November 2016Holiday to Male Maldives.. +Comment:All of them have been really quick on coming back with updated quotations and prices.
Date:17th November 2016Summer Sun to Izmir Turkey.. +Comment:I had a great experience with sales team the lady that was dealing with me was very good at exactly what i need for my family i felt she understood what i needed.
Date:16th November 2016Holiday to New York Jfk United States.. ++Comment:This was my first time dealing with a travel agent as we were going to America and we were unsure of what to book, where to stay or what to visit and the service which Orla provided was second to none. She went above and beyond her duties for us. I would definitely recommend GoHop to my friends.
Date:16th November 2016Tailor-Made Hol to Cape Town South Africa.. ++Comment:Excellent customer service, always prompt responses and we had an amazing honeymoon and felt we achieved great value for money.
Date:14th November 2016Holiday to San Francisco United States.. ++Comment:Personable. Super helpful and responsive.
Date:14th November 2016Flight to Shenzhen -Comment:Warning messages after booking saying flights were not confirmed and not to book again. Thisade the experiemxe a poor one as we needed to be sure the flights were secured and this didn't happen til a few hours later.
Date:14th November 2016Flight to Washington ++Comment:Web Site easy to navigate. Display of relevant information on Visas etc. very informative.
Date:14th November 2016Holiday to Phuket Thailand.. +Comment:No further comment.
Date:14th November 2016Hotel in Reunion ++Comment:Very good choices at a fingertip, almost too many choices!
Date:14th November 2016Flight to Chicago O`Hare ++Comment:great site, cheaper than i could find anywhere else