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Customer Feedback

  • Total Feedback: 4,910
  • Excellent Approval Rating: 97.00%
Date:20th February 2018Flight Booking:HOUSTON GEORGE BUSH ++Comment:Liked the flight selection and the several options available to change flight connection times. Costs made very apparent . Think instead of listing same for flight prices you should maybe state the price to avoid any confusion. Very efficient travel site and I got great fares.
Date:16th February 2018Hotel Booking:JUMEIRAH BEACH ++Comment:We dealt with Orla Tooher from start to finish and she was fantastic. She gave us a wide range of options and was extremely helpful in accommodating all of our requests and never once tried to force us into anything we weren't sure about. Could not recommend her enough.
Date:13th February 2018Flight/Hotel Booking:MALAGA-COSTA DEL SOL ++Comment:so helpful with everything I couldn't recommend them more, especially Paul.
Date:12th February 2018Hotel/Flight Booking:BRUGES-BRUSSELS +Comment:Much easier to use than most of the other travel website I tried.
Date:12th February 2018Hotel/Flight Booking:TORREMOLINOS-MALAGA ++Comment:I would recommend go hop. Paul was very helpful
Date:09th February 2018Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA ++Comment:The staff were very friendly and helpful when I rang as I was having a problem checking in for flights, they advised me to use Ryanair chat and I did this and the matter was quickly resolved
Date:09th February 2018Flight Booking:LAGOS ++Comment:everything is well ok
Date:09th February 2018Hotel/Flight Booking:PLAYA BLANCA-LANZAROTE -Comment:Tried booking our family holiday a number of time one evening with each time failing without explanation. Offices were closed so waited until the next morning to speak to a very helpful person who asked me to try again online. I did and it worked but we lost out on about €100 a short the process had gone up.
Date:09th February 2018Flight/Hotel Booking:TENERIFE-TENERIFE ++Comment:Great service fab deals
Date:07th February 2018Hotel/Flight Booking:LAS VEGAS-LAS VEGAS ++Comment:Przyznaje 5 gwiazdek bo jak do tej pory nie zawiodłam sie na uslugach tego sprzedawcy a jestem klientem od 8 lat i korzystamy z usług 4 razy w roku. Wszystkie dotad wyjazdy były dobrze zorganizowane , informacje bardzo jasno podane , zadnych komplikacji. Miejsca , ktore odwiedzilismy byly niesamowite a dotyczy to niemal wszystkich kontynentow, hotele zawsze odpowiadały opisowi, a co najwazniesze dla nas , to cena bardzo konkurencyjna w stosunku do innych ofert.Dziekuje wraz z moim mezem.
Date:07th February 2018Hotel/Flight Booking:LAS VEGAS-LAS VEGAS ++Comment:Jennifer was just wonderful, as soon as I rang she was able to deal with every question I had. The only negative thing was the price went up 300 euro by me waiting 24hr, maybe they could offer a hold on a price until you make up your mind
Date:06th February 2018Hotel/Flight Booking:SALOU-ARRAY ++Comment:my initial booking was done by a family member but when i received all the papers re my holiday i was very pleased at the excellent value of it so in that case the person who booked for me said it was very easy , quick and great service
Date:05th February 2018Hotel/Flight Booking:GRAN CANARIA-GRAN CANARIA ++Comment:Jodie was very helpful in dealing with me & very pleasant also.
Date:05th February 2018Hotel Booking:ORLANDO ++Comment:Very swift turnaround, very professional
Date:03rd February 2018Hotel/Flight Booking:LAS VEGAS-LAS VEGAS ++Comment:I spoke with celine and told her It was my daughters dream to go to New York for her 21st birthday but I couldn’t afford it and I was bringing her to vagas the next best thing. Celine said she would sort out my vagas flights and would ring me back. I couldn’t believe when she rang me back she had sorted out my daughters dream. She organised we would fly from Dublin to New York and have a full day in New York then off to vagas for 5 nights on a late flight that evening and when finished in vagas go back to New York for another full day before going home to Dublin. I can’t wait to give this surprise to my daughter on her birthday. Thanks Celine for working your magic and making a dream come through. Carolinr
Date:02nd February 2018Hotel/Flight Booking:MARBELLA-MALAGA ++Comment:Knowledgable staff, quick response rate after initial booking request, very friendly service.
Date:02nd February 2018Flight Booking:SAN FRANCISCO ++Comment:I booked a multi-city trip (flight only) with different airlines so they needed to phone me back to confirm all legs were ok. While on they helped me book seats which I could not do myself.
Sort of miss the old logo.
Date:02nd February 2018Hotel Booking:PUERTO BANUS ++Comment:Easy website to use. Prices reasonable. The only quibble I have is that, in common with other travel agents, they do not negotiate better rates for single travellers with the hotels, which are mostly empty during the off peak season.
Date:31st January 2018Flight Booking:DUBLIN ++Comment:I was in an emergency situation, had to travel and all the airline fares were stratospheric; I’m talking €200+ One way. In minutes, GoHop confirmed a fare of €87 on a flight that wasn’t available on the Airlines’s own site.👍Thank you, again, Anne W
Date:30th January 2018Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA ++Comment:Great service, great website. I booked holidays with gohop before and never had any problems.
Date:30th January 2018Hotel/Flight Booking:PLAYA DE PALMA-PALMA ++Comment:Is very nice staff,and oferts is great!!!!
Date:30th January 2018Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:well done, we will back again
Date:29th January 2018Hotel/Flight Booking:ALGARVE-FARO ++Comment:Very good communication and helpful
Date:28th January 2018Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:Good service any problems can be sorted over the phone great choice of apartments and hotels and lower prices than any other travel company
Date:28th January 2018Hotel/Flight Booking:BENIDORM-ALICANTE ++Comment:I have booked with 3 times now and I have found very polite and helpful
staff. I had a small problem with my booking this time but I have to say that the lady that contacted me by phone fixed my problem in a matter of minutes. A big thank you to that lady. Well done
Date:28th January 2018Hotel/Flight Booking:BOSTON-BOSTON ++Comment:Easy to use website, best price. Booked my honeymoon through Gohop also 2 years ago
Date:27th January 2018Hotel/Flight Booking:MANHATTAN-NEW YORK - ALL AIRPORTS ++Comment:Great personal service and always with added value and a smile - I put all my travel requirements in their hands with the utmost confidence - thanks Orla
Date:26th January 2018Flight Booking:JOHANNESBURG ++Comment:Website is easy to manage with sufficient details given
Date:25th January 2018Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA ++Comment:My booking did not go through on line and when I called them to see why they found out the reason, fixed it, returned my call when they said they would and then rang back to confirm.
Date:24th January 2018Hotel Booking:SAN FRANCISCO ++Comment:Great website and Rachel in customer service was a great help.
Date:23rd January 2018Hotel/Flight Booking:BIRMINGHAM-BIRMINGHAM ++Comment:GoHop have done an amazing job at booking events and holidays for me and my family for several years and have always provided a consistently high service and a level of professionalism and efficiency in the travel industry that has been second to none. I wish to praise in particular Miss Orla Tooher and her attention to detail when getting the best deal at the best possible price when it comes to my overseas travel arrangements and holidays in many different travel locations around the world.
Date:20th January 2018Flight Booking:SAN FRANCISCO ++Comment:The website is very user friendly and they supply a lot of information when confirming a booking.
Date:20th January 2018Hotel/Flight Booking:THE STRIP-LAS VEGAS ++Comment:Very straight forward and easy to do
Date:20th January 2018Hotel Booking:DORTMUND ++Comment:GoHop did a fantastic job at organising my trip overseas and arranging flights and accommodation for me also. The staff were highly efficient and courteous at all times and knowledgeable about the travel destinations that were being booked.
Date:19th January 2018Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:Excellent
Date:19th January 2018Hotel/Flight Booking:CENTRAL AMSTERDAM-AMSTERDAM ++Comment:As Above
Date:17th January 2018Flight/Hotel Booking:GRAN CANARIA-PLAYA DEL INGLÉS ++Comment:Gohop is fantastic, Sinead is equally fantastic such a lovely lady, hassle and stress free, would highly recommend 5 stars 👍
Date:16th January 2018Flight/Hotel Booking:ARRAY-CYPRUS ++Comment:Have booked several holidays with go hop and have never been disappointed staff very knowledgeable and friendly pleasure to deal with.
Date:16th January 2018Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:Great service. There was an issue with part of my booking and the sorted it very quickly and professionally.
Date:16th January 2018Hotel/Flight Booking:PLAYA DE LAS AMERICAS-TENERIFE ++Comment:Very helpful and nice staff. Specially Rachel Tracey.
Date:15th January 2018Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:great value
Date:14th January 2018Flight Booking:NAIROBI JOMO ++Comment:Good website. Comprehensive choices
Date:11th January 2018Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:Very friendly, helpful and knowledgeable staff. I had saved my quote and rang them with a query, had my holiday booked in minutes and at a great price.
Date:08th January 2018Flight Booking:LAS VEGAS ++Comment:I have used gohop several times and never had any issues, getting through to customer service was quick and easy!
Date:06th January 2018Hotel/Flight Booking:ALCUDIA-PALMA ++Comment:I dealt with Paul maharaj over the phone I found him very pleasant and very efficient in handling our booking.
Thank you Paul.
Date:05th January 2018Flight Booking:HELSINKI ++Comment:I was able to search flight times to various destinations in order to search for a destination that I can travel to during the June bank holiday weekend without using up any of my holiday entitlements. I found a flight to Helsinki (in Finland, a country that I have never visited) that leaves late enough in the day, and it is a direct flight. The booking process was very easy. The website allows you to search for only direct flights if you want. I also like the way the website lists the cheapest flights first.
Date:02nd January 2018Hotel/Flight Booking:ORLANDO-ORLANDO - ALL AIRPORTS ++Comment:Yes
Date:21st December 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE ++Comment:Orla was great to deal with friendly, and extremely helpful.
Date:17th December 2017Flight Booking:CHICAGO O`HARE ++Comment:There was a great variety of flight options when I was booking. I was unsure about the baggage that was included in my flights so I contacted the team at gohop and the woman I was speaking to was fantastic and answered all my questions! I would definitely use gohop again to book flights for my next holiday.
Date:17th December 2017Flight/Hotel Booking:TENERIFE-TENERIFE ++Comment:i have book a few fantastic holidays with gohop already great company
Date:11th December 2017Flight Booking:ATHENS +Comment:Website is easy to view and choose flights. I have used them before and hopefully will do so again. The emails received of my booking and itinerary are very clear.
Date:10th December 2017Flight/Hotel Booking:PHUKET-PHUKET ISLAND +Comment:The website is easy to read and it is easy to find the information you need.
Date:10th December 2017Flight Booking:JOHANNESBURG ++Comment:I am recommending Orla.She is calm and attending to a customer,fully.She is a good listener.No need to be repeating your request.
Date:07th December 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:Yes I would I usually book my trips to Australia through GoHop and deceived to book our package holiday with you too. Got the great service that I always get and plenty of choice.
Date:05th December 2017Hotel/Flight Booking:FUERTEVENTURA-FUERTEVENTURA +Comment:Very straightforward to use and well organised search results. Could do with a map for each location and maybe a filter for amenities, for example swimming pool but not a major issue.
Date:05th December 2017Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:Extremely helpful staff
Date:02nd December 2017Hotel Booking:MAJORCA ++Comment:I am very happy , service very honest and good prices.Thanks :)
Date:26th November 2017Hotel Booking:MATAGORDA +Comment:Helpful and efficient and good price!
Date:25th November 2017Flight Booking:DUBLIN ++Comment:Customer service polite and efficient.
Date:21st November 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:They were very helpful and friendly
Date:18th November 2017Flight Booking:SAVANNAH ++Comment:Exellent! I phoned to ask ffor wheelchair assistance and the representative was very pleasant and helpful.
Date:18th November 2017Flight Booking:DUBLIN ++Comment:Great customer service over the phone!
Date:15th November 2017Hotel/Flight Booking:DISNEYLAND RESORT PARIS-PARIS CHARLES DE GAULLE ++Comment:Easy to use website, best prices and value on our euro Disney holiday by far.
Brilliant staff, really helpful over the phone when booking our park tickets.
Date:15th November 2017Flight/Hotel Booking:IZMIR-KUSADASI ++Comment:Excellent service
Date:13th November 2017Flight Booking:NEW YORK JOHN F KENNEDY +Comment:....
Date:11th November 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:Very easy to book. Quick & took the stress out of booking a last minute holiday
Date:02nd November 2017Hotel/Flight Booking:LANZAROTE-LANZAROTE ++Comment:The Lady that i dealt with was brilliant a. She explained everything. I was very impressed with her. She is a credit to your company.
Date:01st November 2017Hotel/Flight Booking:ALBUFEIRA-FARO ++Comment:They came up with the best flight times and airline, so easy to choose without trawling through numerous different dates you have not requested, as some sites do. And excellent choice of accommodation.
Date:29th October 2017Hotel/Flight Booking:ALGARVE-FARO ++Comment:We had our first experience with Go Hop and it was excellent and a lady named Celine gave us her direct line for followup questions we have been delighted with our first experience
Date:29th October 2017Hotel/Flight Booking:COSTA DEL SOL-MALAGA -Comment:I booked holliday hotel and flights and went through payments then I was told there was a problem.
When I made a phone call I was then told the hotel was fully booked.
Not a happy customer
Date:28th October 2017Flight Booking:NEW YORK - ALL AIRPORTS ++Comment:I am an OAP and I am not happy booking on line so booking with Gohop is made easy and the service and help I get from Orla Is second to none She is pleasant and nothing is a trouble to her,when I ring if she is not at her desk she will return the call I would recommend to all my friends. Agnes
Date:25th October 2017Hotel/Flight Booking:PLAYA DE LAS AMERICAS-TENERIFE ++Comment:Good range and options for accommodation, excellent prices. Very simple step by step procedure for booking.
Date:24th October 2017Holiday to Faro Portugal -Comment:transfers were bad flight arrived at 10.45am did not leave airport till 11.45am for a 25 km journey
Date:24th October 2017Flight Booking:BOSTON ++Comment:Website very user friendly and easy to use. Spoke to staff afterwards with query and were more than helpful and friendly. I have no hesitation recommending you to anyone.
Date:23rd October 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE ++Comment:The service is very efficient and self explanatory. I have never encountered any problems while buying from GoHop. This is the 3rd time and I'm sure it won't be the last
Date:23rd October 2017Flight Booking:SINGAPORE +Comment:Very quick & easy to use.
Date:17th October 2017Hotel/Flight Booking:NEW YORK CITY-NEW YORK - ALL AIRPORTS ++Comment:excellent service young lady called jodie done anything to help and lots of advice for our trip to new york
Date:16th October 2017Hotel/Flight Booking:VATICAN CITY & CASTEL ST. ANGELO-ROME - ALL AIRPORTS +Comment:Good price
Date:15th October 2017Hotel/Flight Booking:TORREMOLINOS-MALAGA ++Comment:i found them very helpful when booking.. Paul could not have been more helpful as my computer wouldent let me book it on line it was having a moment so Paul did the necessary by phone,
Date:12th October 2017Hotel/Flight Booking:COSTA DEL SOL-MALAGA +Comment:This is my 5th holiday using I can't recommend it highly enough it's fantastic to tailor your holiday to your needs. I've never had any issues just fantastic holidays.
Date:12th October 2017Hotel/Flight Booking:BOSTON-BOSTON +Comment:I would have given this 5 stars only for the reason I cannot edit my Aer Lingus booking if I book through GoHop. I wanted to use the "Upgrade Me" feature on Aer lingus but cannot use my booking reference on their website.

Why I would have liked to give it 5 starts was because of the great support I always get from your staff. Every time I use GoHop I am always impressed by the support staff. I hope you keep it up!!
Date:12th October 2017Hotel/Flight Booking:PORCHES-FARO +Comment:clear, easy to read information straight up. I instantly knew what was being offered, and if I was interested .
Date:10th October 2017Hotel/Flight Booking:LOS CRISTIANOS-TENERIFE +Comment:Got me what I needed when I needed it, this time.
Date:10th October 2017Holiday to Orlando United States ++Comment:I have dealt with Rachel and Becci in the office and both are incredibly helpful and friendly. Both with gohop on a few occassions to travel to Florida and always receive excellent xustomer service 😊
Date:09th October 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE +Comment:Have used Gohop before and hopefully will do again.
Date:09th October 2017Hotel/Flight Booking:CENTRAL AMSTERDAM-AMSTERDAM ++Comment:Great choice of flights and hotels. Very easy to book.
Date:08th October 2017Hotel/Flight Booking:BALI-DENPASAR BALI ++Comment:I have just booked a trip to Bali with gohop & it was so easy and stress free. The next day Orla contacted me to confirm booking and answered any questions I had about our destination and flights. She was so helpful. I have booked with gohop before and will do again.
Date:07th October 2017Hotel/Flight Booking:PUERTO DEL CARMEN-LANZAROTE ++Comment:Yes I would highly recommend go hop because after I booked online, I rang with a querie and Celine was very helpful
Date:04th October 2017Flight Booking:CHARLOTTE ++Comment:A good website, easily navigated.
Date:01st October 2017Hotel/Flight Booking:NEW YORK CITY-NEW YORK - ALL AIRPORTS ++Comment:Great deals and plenty of locations and options available, great service
Date:01st October 2017Hotel/Flight Booking:MALTA-MALTA ++Comment:Very helpful, knowledgeable and professional rep
Date:30th September 2017Flight Booking:MELBOURNE ++Comment:I think the website is very transparent in terms of costs and options. What I appreciate most with GoHop is the customer service. I have never 'that's not possible'. They are genuinely friendly, polite and forthcoming.
Date:30th September 2017Hotel/Flight Booking:DOWNTOWN NEW YORK-NEW YORK - ALL AIRPORTS ++Comment:Liked hotel and flight options. Good selection of hotels and liked the fact that you could make your own flight selections to best suit your travel times. The package deal was way cheaper that booking things separately
Date:29th September 2017Flight/Hotel Booking:CANCUN-MEXICO CANCUN REGION ++Comment:Very Helpful. Dealt with Jodie.
Date:28th September 2017Hotel/Flight Booking:COSTA DEL SOL-MALAGA ++Comment:Just very good sinead was a dream to deal with she is why I always go back
Date:26th September 2017Hotel/Flight Booking:FUNCHAL-FUNCHAL ++Comment:Great CS from Ben. Supportive. Replied to all questions. Very helpful
Date:25th September 2017Hotel Booking:RIO DE JANEIRO ++Comment:Very obliging, got me the flights that fitted our 14 day itenary and also the Hotel stays to suit our requirements, with no fuss.
Date:25th September 2017Flight Booking:DUBLIN ++Comment:I've dealt with Rachel from Gohop and she is an absolute breath of fresh Air, she is possibly one of the nicest people I've ever met, she is and will always be amazing, she goes above and beyond for the customer and nothing is a problem. Best service ever from her, there are not enough words on the dictionary to describe how great she is. Thank you so much Rachel for all your help xxxx